If Bundle Totals do not match the POS Totals, review the following troubleshooting tips:
Check for Unsaved Bundles
An Unsaved Bundle is indicated by RED TRIANGLES (see below).
1. Resolve: Either Save bundles individually, or SAVE ALL as shown below
Look for Tips that don't have a Rule or Template
In the following example, we're looking for $20.00
Press the AUDIT button, to view all tips from the POS
In this example, we see General Manager tips, which may not have a rule set.
To resolve, here are some possible solutions:
1. Add a rule for General Manager in existing or new tips templates.
2. E-mail the issue and goal to email@example.com
3. If this event is atypical and you just need a one-off solution, add the missing amount manually to an existing tips bundle and save (see below).
NOTE: When overriding the current tip amount of $234, you must add the missing amount to it. $234 + $20 = $254
Look for other Dolce Warnings
OVERTIP Warning: See the following symbol. Click on this bundle to see more detail
In this case, there are not enough credit tips to tip-out support based on the tips rules. (perhaps the server received the majority of tips in cash..)
Solution #1: Let the over-tip-out exist, if you know that the server has sufficient tips from other days in the pay period compensate for this day of deficient cc tips.
Solution #2: Adjust the tip-out
Click on the tip-out number as shown, to edit it:
Next enter a new value, which falls within tipping parameters, and press Save