New Articles

  1. Custom Prompt at Clock-In or Clock-Out

    Gearwheel Menu > General Settings Scroll to Employee Data Collection Add prompt by entering your custom name, and press Add Prompt Configure the custom prompt as shown below: Make prompt Active Select whether prompt is for Clock-In o...
  2. Preparing Multi-Unit ADP Run Accounts for ADP App Marketplace

    For use of the ADP App Marketplace, a   New Username must be setup for each location / sub-account Registering a New Username in RUN In RUN go to Settings  Click Add User  Put in the name, role (Owner or Payroll Admin), and email...
  3. Managers Unable to Perform Manager Level Functions

    Common Causes: Login : After a permission is assigned, employee must login fresh to enable their permissions. Screen Selections not set Location "Quick-Collapse" hides schedule.  Schedule Selector loads visible schedules. Working / Secondar...
  4. Time Punch Validation

    Turning On Validation From the Settings page, scroll to Locations . Select the "+" next to a location/schedule to expand settings options. Check Require Employee Validation on Clock-Out,  to require employees to   validate the accuracy of t...
  5. Viewing Working Employees in Schedule

    To view employees in a schedule that is a secondary or working location (i.e. not the employees' primary location), press the  Show / Hide   Working Employees Icon as shown below. It will turn blue when engaged, and you'll see secondary employees i...
  6. Labor Compliance and Time Punch Validation Overview

    Break Compliance Teamwork tracks and helps to control Meal Break and Rest Break compliance.  Informing Break Start Time: Using California as an example, Teamwork advises the employee upon clock-in when the required 30-minute break must begin by ...
  7. ADP WFN Wage Sync to Teamwork Default Method

    With this method of wage synchronization Employee's ADP's Rate1 will populate the employee's "Default Rate" in Teamwork. This wage will apply to all Roles worked, unless an exception has been setup. Secondary wages will be set in Teamwork. (ADP s...
  8. Mapping Payroll Departments and Earnings Codes

    When utilizing Teamwork in tandem with a payroll integration, it is essential to map roles / departments and earnings codes with your payroll provider. This task ensures that our data points are landing in the correct columns, with the correct repor...
  9. Prevent Publishing Schedules that Exceed Budget

    Using Percent Labor vs Sales as Labor Control 1. Enter sales projections: https://support.dolceclock.com/help/entering-projected-sales 2. Sent analytics controls: Gearwheel Menu > Analytics Settings Check the settings shown below, and Save...
  10. Employee Import from POS Force Sync

    If your company is set to import employee from POS, the sync occurs approximately every 15 minutes.  To force an immediate sync, go to Employees from the main tool bar, and click the following: Refresh the screen.  ...