New Articles

  1. Final Approval of Payroll

    Created On: 10/24/2019 in Payroll Finalization
    Prior to Approving Payroll, a manager should verify the following: All Time Punches are Approved. For Editing Punches, see: https://support.dolceclock.com/help/edit-time-punches For Approving Punches, see: https://support.dolceclock.com/help/...

  2. Run Tips for Pay Period

    Created On: 10/24/2019 in Tip Calculator / Tip Settings Using the Tip Calculator
    Initiate the Tips pool from the Schedule (ie FOH), for week that falls within the pay period. Select Pay Period Tips as shown below When prompted, select Tip Pooling From the Template dropdown menu, select both Tip Pool and Declared...

  3. Manager Approval of Employee Time Punch Request

    Created On: 10/24/2019 in Time and Attendance Time Punch Management
    Employees are able to submit time-punch requests: https://support.dolceclock.com/help/employee-time-punch-request (if company settings allow) Managers approve or deny the requests as follows: Requests show in the schedule, but will not flow int...

  4. Employee Time Punch Request

    Created On: 10/23/2019 in Employee Resources
    Desktop From the Main Toolbar, go to Dashboard Scroll to My Clock-Ins Select Submit Clock-In/Out Request Enter the following Location (Primary) Role, ie "Travel FOH LA" Start and End Time Press Save Changes NOTE: If th...

  5. Make Employee Profile Data Private Globally

    Created On: 10/16/2019 in Admin / Manager Resources Editing Employee List and Profiles
    Gearwheel Menu > General Settings ,Scroll to Other Settings and check Set Profiles to Private Press Save All Changes ...

  6. Setting Employee Profile Data to Private (Individually)

    Created On: 10/16/2019 in Admin / Manager Resources Editing Employee List and Profiles
    Click on Profile from Desktop or Mobile Check Keep My Profile Private Save by clicking Update Account To set ALL EMPLOYEES to PRIVATE with a global setting, see:  https://support.dolceclock.com/help/make-employee-profile-data-priv...

  7. Setting Breaks Less Than a Set Time to be Paid Breaks

    Created On: 10/10/2019 in Admin / Manager Resources Compliance Settings
    Gearwheel Menu > General Settings > Payroll Settings Enter a " Less than " value as shown below, and Save Payroll Options When reviewing time punches in the Daily Summary view, the " $ " symbol indicates that the break is set to Paid.  See...

  8. Troubleshooting Tips Imbalance with POS

    Created On: 10/05/2019 in Tip Calculator / Tip Settings Using the Tip Calculator
    If Bundle Totals do not match the POS Totals, review the following troubleshooting tips: Check for Unsaved Bundles An Unsaved Bundle is indicated by RED TRIANGLES (see below).  1. Resolve: Either Save bundles individually, or   SAVE ALL as ...

  9. Inputing signed waivers for California discretionary breaks

    Created On: 10/02/2019 in Admin / Manager Resources Compliance Settings
    To turn on the company SETTING to allow for individual waivers:  Gearwheel Menu > General Settings > Payroll Setting In the Payroll Group that applies to California, select "Look at Employee Profile Settings" as shown below, and then press Save ...

  10. Payroll Error Punch Exists in Newly Imported

    Created On: 10/01/2019 in Payroll Finalization
    This error arises in certain situations, namely when an employee clocks into the POS system either without a Role, or with a Role not setup in Teamwork. Without Role data, Teamwork can lack the information necessary to place the punch in the proper ...