New Articles

  1. Correcting Punch Exists in Newly Imported

    This error occurs when Teamwork does not have enough information to place a time punch into a schedule. This can situation results when either of the following occur:  A time punch from the POS did not contain a role An employee is not assigne...
  2. Adding Employee Wisely ID in Teamwork

    During the Wisely integration process, you must assign cards to your employees within their Teamwork profile. In order to do so, navigate to the Employee roster from the top toolbar, and click on the intended employee. From their main profile...
  3. Spoton Integrated Clock-In Resolving Breaks

    To make breaks available as an option in Spoton, breaks must be made available, by Role.  Use the "Break Types Allowed" pulldown on the Job Position. Example below: ...
  4. Troubleshooting Time Punches Not Linked with Shifts

    Time Punches "link" or "couple" with their corresponding shifts when a time-punch has the same ROLE as the shift, and the same DAY-PART (ie morning vs evening) On certain occasions, a time punch will not "link" with a shift. Several examples are...
  5. Confirm Employees View Published Schedule

    Within Teamwork's schedule settings, you can require employees to confirm that they have seen a published schedule. First navigate to schedule settings. Next, check this box. Note there is an option to exclude employees without any shifts in ...
  6. Contractor Employee Setup and Use

    Teamwork provides functionality to handle Contractor / 1099 employees. This include functionality to exclude from overtime, as well as unique payroll reporting options specifically for contractors.  Step #1: Designate Contractor Status Navigate to...
  7. Break Approaching Alerts for Managers and Staff

    Break Approaching Alerts In states where Meal Breaks must begin by the end of the 5th hour, i.e. California, Break Approaching warnings can be sent to managers and employees.  Managers will receive two alerts warning of an approaching break, the f...
  8. Integrating Paychex to Teamwork

    Initiate Integration  In Teamwork, navigate to General Settings from the Gearwheel Menu >> scroll to Default Payroll Settings >> change the Payroll Export Type to "Paychex API". Be sure to click  at the bottom. Then navigate to "Payroll Mappi...
  9. Tips Team Share

    If two or more employees wish to combine their tip outs and split, see the following steps: 1. Run Tips per normal. Then Open Tip Bundle where you wish to create a team. 2. Press Team Share 3. Check the employees who will share, then Save & Cr...
  10. Setting Staff Coverage

    To set Staffing Pars or Coverage Requirements, from any schedule, press Show Requirements Use the +Roles dropdown to add coverage requirements. Click a role 1x for the number of employees required. i.e. if you need 2 Bartenders, click Barte...