Updated Articles

  1. Adding Taxes & Benefits to Labor Analytics

    Last Updated: 12/24/2023 in Analytics
    Teamwork allows you to add estimated taxes and benefits to your labor analytics. 1. From the Gearwheel Menu > Analytics 2. In the Taxes and Benefits% field, enter the % addition to your labor that you estimate for taxes and benefits. Typically ...

  2. Assigning Tips from an POS Event Ring In

    Last Updated: 12/24/2023 in Tip Calculator / Tip Settings
    Coordinate with your Teamwork specialist or reach out to teamworksupport@spoton.com to create a custom Tips Template which ties to a POS Ring In, such as "BEO" or "Event" or "House". 1. From the Tip Calculator, Apply the custom template. 2. Fro...

  3. Break Approaching Alerts for Managers and Staff

    Last Updated: 12/24/2023 in Admin / Manager Resources Compliance Settings
    Break Approaching Alerts In states where Meal Breaks must begin by the end of the 5th hour, i.e. California, Break Approaching warnings can be sent to managers and employees.  Managers will receive two alerts warning of an approaching break, the f...

  4. Payroll Error Punch Exists in Newly Imported

    Last Updated: 12/24/2023 in Payroll Finalization
    This error arises in certain situations, namely when an employee clocks into the POS system either without a Role, or with a Role not setup in Teamwork. Without Role data, Teamwork can lack the information necessary to place the punch in the proper ...

  5. Mobile Setup

    Last Updated: 12/24/2023 in Employee Resources Employee Essential Tour
    TOUR Follow the links below to download the SpotOn Teamwork mobile app: DOWNLOAD IOS App from the Apple App Store .    Download Teamwork Software Android App from Google Play     Or search for "SpotOn Teamwork" ...

  6. Employee time punch from POS not populating

    Last Updated: 12/24/2023 in Client Specific
    In the event that time sync with a POS has been established, but there is an employee whose punches are not populating, it could the caused by a duplicate record.  In the following example, Michael Lawson has time punches not showing in Teamwork at...

  7. Troubleshooting Time Punches Not Linked with Shifts

    Last Updated: 12/24/2023 in Time and Attendance Time Punch Management
    Time Punches "link" or "couple" with their corresponding shifts when a time-punch has the same ROLE as the shift, and the same DAY-PART (ie morning vs evening) On certain occasions, a time punch will not "link" with a shift. Several examples are...

  8. Confirming Employee Import from POS or Payroll

    Last Updated: 12/24/2023 in Admin / Manager Resources Editing Employee List and Profiles
    Confirming Employees Teamwork will prompt you to "Confirm" an employee - which is to verify that the employee does not already exist in the company / Teamwork, and provides an opportunity to specify which location(s) / schedule(s) and roles the emp...

  9. Text Messages, Alerts, and Push Notifications

    Last Updated: 12/24/2023 in Admin / Manager Resources
    Messaging and Alert Delivery Included with Regular Subscription Fees Messages from Management to Staff can be sent via Text Message Push Notifications Email System Generated Alerts (i.e. schedule is published, shift trade available, emplo...

  10. Resync Punches with POS

    Last Updated: 12/24/2023 in Time and Attendance
    When you source time data from the POS, same day edits to time punches will automatically flow into Teamwork. We keep a live sync for 24 hours by default. If you make time punch edits in the POS outside of the live sync window with Teamwork, you can...